April 2012 – Present: Managing Director, PCGuys

• Responsibilities:
  • Web design and development
  • Search engine optimization (SEO)
  • Managing eBay and Ebid listings
  • Pay-per-click (PPC) advertising
  • Customer service
  • Shipping and logistics
• Achievements: Successfully managed the company, providing a wide range of technical and customer services. Adapted to economic changes and maintained business operations until the onset of coronavirus significantly impacted trade​​.

January 2012 – March 2012: Cash Converters, Borehamwood

• Responsibilities:
  • Customer service and sales
  • Repairing faulty stock to sell at full retail price
  • Managing cash sales and insurance policy sales
  • Improving stock testing procedures
  • Display management
• Achievements: Reduced 12-month aged stock value from £4000 to £90. Achieved high sales figures and contributed to the store’s operational efficiency​.

January 2010 – August 2010: Part-Time Technical Support Engineer, Sony

• Responsibilities:
  • Technical support for PlayStation 3 consoles
  • Assisting customers with troubleshooting and repairs
  • Coordinating in-home repair services when necessary
• Achievements: Gained extensive technical knowledge of the PlayStation 3 and provided high-quality customer support during the temporary placement .

August 2007 – January 2008: Assistant Manager, The Ink Lab

• Responsibilities:
  • Stock management and replenishment
  • Opening and closing the store
  • Staff scheduling and management
  • General store maintenance and cash handling
• Achievements: Managed store operations effectively and maintained high levels of customer service. Left due to lack of advancement opportunities and to start a new venture .

January 2007 – August 2007: Customer Service and Sales, Partners Stationers, Luton

• Responsibilities:
  • Stock replenishment and management
  • Customer service and sales
  • Upselling using the Spicers catalogue
  • Technical purchase advising
• Achievements: Excelled in customer service and sales, providing valuable technical advice to customers. Left to relocate due to personal circumstances​.

January 2005 – December 2006: Customer Service and Telesales, Pinnacle Insurance

• Responsibilities:
  • Handling insurance claims
  • Customer service and policy sales
  • Executing data protection protocols
• Achievements: Maintained high levels of customer service and achieved significant sales figures. Left due to company restructuring and temporary contract completion ​ (Snipesocial)​​ (SpaceHey)​.

April 2004 – November 2004: Department Supervisor, Iceland Foods PLC

• Responsibilities:
  • Stock management and replenishment
  • Customer service and complaint resolution
  • Cash handling and store maintenance
• Achievements: Received a GEM award for outstanding customer service. Left to pursue a new opportunity at Pinnacle Insurance ​ (Snipesocial)​​ (SpaceHey)​.

My employment history reflects a diverse range of roles and responsibilities across various industries, showcasing my ability to adapt and excel in different environments. From managing my own company to providing technical support and exceptional customer service, my career has been driven by a commitment to excellence and continuous improvement.